Patient Bill Pay
For your convenience, LabCorp offers you the ability to complete a number of tasks online, from both your desktop computer or mobile device:
- Pay a bill online
- Update insurance information
- Send a secure email to LabCorp billing department
It is important to have your laboratory bill available. You will need the Invoice # (Factura) from your bill to make online payments or update your billing information. If you do not have an invoice number, please call billing customer service at 800-845-6167.
Understanding My Bill: To see a sample patient invoice, including detailed explanations, click here.
How can I find out if my insurance company has paid a claim?
Please read your bill carefully. A line-item adjustment will be printed on the first bill you receive from LabCorp if we have received payment from your insurance company. If you are still uncertain, you can either contact your insurance company directly or contact LabCorp Patient Billing at 800-845-6167.
How does billing work if I have more than one insurance plan?
If you are covered by more than one commercial insurance plan, your primary insurer will process your claim first, and then any remaining balance will be billed to the secondary insurer. If you receive a bill from LabCorp before you receive an Explanation of Benefits (EOB) from your secondary insurance, please contact Patient Billing at 800-845-6167 to confirm your secondary insurance information was received and a claim was filed.
Is it safe to submit my credit/HSA information to LabCorp?
Your credit/health savings account card information is safe with us. LabCorp secures this data and protects it within our network. We have adopted payment card industry security standards, and we will destroy your card information after a charge has been processed or your insurance company has notified us that you are not responsible for any charges.
My insurance company didn't pay a claim. Who should I contact?
You should have received an Explanation of Benefits (EOB) from your insurance company that explains in detail the services as either paid or denied. If you need further assistance determining the reason(s) why your insurance company did not pay for your services, please contact your insurance carrier directly for information about its coverage policies.