Patient Billing and Payment Information

Labcorp makes a variety of payment options available to patients, helping you better prepare for laboratory services. If you need additional assistance, call us at 800-845-6167.

Insured Patients

Labcorp will file claims directly to Medicare, Medicaid, and many insurance companies and managed care plans. Before you have lab tests performed, please make sure:

• Your insurance information is up to date.
• Your insurance company accepts claims from Labcorp.

Once your insurer has processed your claim, you will receive an explanation of benefits (EOB) from your insurer informing you of the amount it will pay for your laboratory services.

• The EOB is not an invoice, but it may indicate that a balance remains which is your responsibility. That balance may include your copayment, deductible, or other costs outlined in your terms of coverage. If you have a question about your EOB or your terms of coverage, contact your insurance company.
• Your insurer will inform Labcorp about any balance you owe, and we will send you a bill for that amount.
• If you are covered by more than one insurance plan, your primary insurer will process your claim first, and then any remaining balance will be billed to the secondary insurer. If a balance that is your responsibility remains after the secondary insurer has paid its portion of the claim, Labcorp will send you a bill for the balance due.

Uninsured Patients

If you do not have insurance or your health care benefits do not cover clinical laboratory testing services, you will have to pay for the tests performed by Labcorp before specimen collection services are performed.

• Certain routine tests are available at discounted prices through the LabAccess Partnership Program. To take advantage of this program, you must have your specimen collected at a Labcorp patient service center, and you must pay for your test in full at the time of service.
• An automated payment collection process is available at many of our patient service centers, as well as certain doctor’s offices where a phlebotomist (person who performs blood draws) is on site to perform specimen collection services for Labcorp.
• We accept cash, personal checks, and all major credit cards.

You may have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost

Under the law, patients who don’t have insurance or who are not using insurance may have the right to an estimate of the bill for medical items and services upon request or if they schedule an appointment at least 3 days in advance.

• Your estimate will include only the costs Labcorp will bill you for the lab services it is requested to perform. As a laboratory, Labcorp cannot reasonably predict what other medical services a patient may need and, therefore, cannot provide any estimated costs that may be charged by other unrelated health care providers or facilities, including any estimated charges by the health care provider who orders your laboratory test.
• Labcorp will provide a Good Faith Estimate before your appointment in the above circumstances.
• If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
• Make sure to save a copy or picture of your Good Faith Estimate.
• To request a Good Faith Estimate, call 855-522-2677.

For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 1.800.985.3059. 

Payment-Specific Programs

Labcorp offers programs to address those patients who have true financial needs, including:

• Patient-specific payment plans
• Special payment plans for financial hardship
• Indigent request from physician/facility
• LabAccess Partnership program

Please call us at 800-845-6167 for more information about these programs. For more information about patient billing and payment information, view our PDF.

Sign and Go Preauthorized Credit Card Option

Labcorp makes it easy for you to pay any balance you may owe as a result of the laboratory services you will receive. Just present your credit card or health savings account (HSA) card when you check in for your specimen collection. You’ll be able to simply and securely approve a charge to your account that will only be made if a balance remains after your insurance company has processed your claim.

For more information about Sign and Go, view our patient information PDF.

Your Rights and Protections Against Surprise Medical Bills

When you get emergency care or get treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from surprise billing or balance billing. Learn more about the No Surprises Act.